Oct 30, 2018
ABOUT:
This week we’ve got a masterclass in running a business and keeping both your guests & your team happy as we speak to the Managing Director of Red Carnation Hotels, Jonathan Raggett.
We cover:
- Attracting people to work in hospitality
- Needing to understand all aspects of your business & practicing what you preach
- Online reviews and social media
- Customer service basics & going the extra mile
- Keeping your teams happy & with you for longer
- Being a great leader & keeping up with the latest thinking
JONATHAN RAGGETT:
Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 18 award-winning luxury boutique hotels and a country inn which RCH now operates.
In November 2009, Jonathan was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards. In 2012 he was included in the Caterer and Hotelkeeper’s Top 100 – The most powerful people in hospitality and listed at Number 8 in the Top 10 Hoteliers. Jonathan is a Trustee for the industry’s benevolent fund, Hospitality Action and a former Chairman of the Master Innholders.
RCH pride themselves on offering outstanding levels of comfort and an exceptional guest experience. In recent years hotels within the collection have received a number of prestigious awards from various professional bodies. In 2016 the company was listed 3rd on The Sunday Times Best 100 Companies to Work For list and in 2018 was voted Number 2 in the Top 20 Hotel Brand in the World in Travel + Leisure ‘World’s Best’ Awards.
LINKS:
Celebrity Service by Geoff Ramm
https://www.amazon.co.uk/Celebrity-Service-Geoff-Ramm/dp/1912300184
How to Be Brilliant by Michael Heppell
https://www.amazon.co.uk/How-Be-Brilliant-4th-edn/dp/1292065206
Setting the Table by Danny Meyer
https://www.amazon.co.uk/Setting-Table-Lessons-inspirations-entrepreneurs/dp/0462099253
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Jonathan / Red Carnation Hotels
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Do you want to be on the next Spectacular Marketing Podcast? Email
gabby@wearespectacular.com