Jan 22, 2019
We’re delighted to have Kieron joining us this week to take us through his hospitality journey and hear practical advice for restaurant managers to help them succeed.
We cover tipping, attracting talent, attracting customer and making memories.
KIERON BAILEY
“If talking about & building an amazing guest experience is the fuel to my fire then helping you to deliver the same for your guests/customers is the firework show!”
Kieron is an operations specialist who has
worked with some of the biggest names on the high
street throughout his
career; from Hard Rock Café International, Wagamama, Costa Coffee
and Scottish &
Newcastle, always achieving success through his
teams, working with the belief that when
you empower your team
to achieve great things, they will achieve greatness for our
guests.
Throughout his career Kieron realised that he
loved the challenge of solving problems in tough
sites, from his first
adventures in pub management in tough community pubs that needed
some love to amazing
city centre live venues that allowed him to engage his
entrepreneurial spirit and implement his vision for working with the community to
deliver extraordinary experiences for his guests.
Throughout his career, Kieron’s service style was based around his philosophy of “Make memories, not stories” this focused his own and his teams thinking on the idea that our guests come to us to make memories and we should strive to be a big part of that, after all what other industry invites us into some of the most memorable moments of their customers lives?
Kieron now works in three key areas, with SME’s to develop their brand and business through the mindset of think local, act national. As a passionate advocate of the coaching strategy throughout the years to develop numerous managers through his career, Kieron operates very much in the sphere of restaurant coaching working with business owners to create their own solutions as experience has taught him that ideas and strategies created within the business are destined for successful results rather than opinions from outside the four walls.
The second area is as a facilitator for blue
chip retail clients on topics from leadership, coaching,
DiSC Profiling and
customer experience, these are all subjects he is passionate about
and loves to engage groups with interactive sessions that challenge
their thinking and development.
Finally, Kieron is a speaker on
the same subjects, but primarily guest experience and the
importance of
delivering extraordinary experiences that sit with our guests
forever in their memories. He has
been
described as “an engaging and entertaining speaker with a dry sense
of humour” Kieron set
up his business with one clear goal, to do only the things that
make him smile, building businesses, developing people and sharing his
knowledge. He is on the right track.
FOLLOW US:
Kieron / The Boy Bailey Speaks
Twitter: https://twitter.com/boybaileyspeaks
Twitter: https://twitter.com/experience_101
Insta: https://www.instagram.com/theboybaileyspeaks/
Facebook: https://www.facebook.com/Theboybaileyspeaks/
Podcast: https://itunes.apple.com/gb/podcast/the-boy-bailey-speaks/id1329434487?mt=2
Web: www.theboybailey.com
Email: kieron@theboybailey.com
Mark / WE ARE Spectacular⠀
https://twitter.com/spectacularmark
https://twitter.com/spectacularchat
https://www.instagram.com/spectacularmark/
https://www.linkedin.com/in/markmcculloch/
Do you want to be on the next Spectacular Marketing Podcast? Email gabby@wearespectacular.com